Last Updated: 6/21/2026
We provide a 7-day money-back guarantee for initial purchases of monthly and annual GenWorkAI subscription plans. If our intelligence platform fails to meet your technical requirements within the first 7 days, you may request a full refund by contacting our support team.
Purchases of API credits, automation run limits, or custom Model Context Protocol (MCP) server compute hours are non-refundable once the credits have been consumed. Unused credits requested for refund within 7 days of purchase are eligible for return.
For custom Enterprise agreements involving dedicated architecture, on-premise components, or specific Service Level Agreements (SLAs), refund and termination clauses are governed exclusively by the individual contract signed between your organization and GenWorkAI.
Refunds approved by GenWorkAI are processed by our Merchant of Record (Paddle). Funds typically return to the original payment method within 5-10 business days depending on your banking institution.
To cancel your subscription or request a refund under the 7-day guarantee, please open a ticket or contact our billing team: